Sentinel
Maintenance management that keeps every site running
Sentinel gives hotels and facilities teams one place to log requests, assign work orders, track assets and schedule preventive maintenance, across every location.
Built for
- Hotels & resorts
- Property managers
- Facilities teams
- Schools & aged care
Why Sentinel
Replace whiteboards, texts and spreadsheets
Everything your maintenance team does, tracked in one system that is simple enough for the whole team to actually use.
Nothing falls through the cracks
Every request becomes a work order with an owner, a priority and a due date, from first report to completion.
Fix it before it breaks
Recurring preventive maintenance creates work orders automatically, so inspections happen on time.
All your sites, one view
Manage multiple properties from a single login, with each team seeing only the locations they look after.
Works where your team works
Open it in any phone browser. Scan an asset's QR code, update a job and attach photos from the plant room.
Features
Everything you need to run maintenance
Start with work orders and assets for free. Add scheduling, inventory, purchasing and AI as you grow.
Work orders your whole team can follow
Create, assign and track every job through its full lifecycle, with the history to prove what was done.
- Priorities, due dates and assignees
- Before-and-after photos and completion notes
- Step-by-step checklists that must be finished before a job closes
- Comments on every job, instead of texts and phone calls
- Full change history on every job
- Email alerts for assignments and status changes
A complete record for every asset
Know what you own, where it is and everything that has ever been done to it.
- QR code for every asset, scan to open it on your phone
- Full service history and photos
- Warranty expiry tracking with email reminders
- Manufacturer, model and serial details
Preventive maintenance on autopilot
Set the schedule once. Sentinel creates the work orders when they are due, so inspections stop depending on someone remembering.
- Daily, weekly, monthly, quarterly or custom frequencies
- Attach a checklist once; every generated job includes it
- Inspection rounds with pass/fail steps, readings and photos. A failure raises a work order automatically
- Compliance calendar for fire, lift, gas and insurance certificates, with reminders before they expire
- Calendar view of what's coming up
- Daily alert for overdue work and upcoming PMs
- Inventory and purchase orders with approval workflows
Anyone can report a problem. No login needed.
Stick a QR code in a room, lobby or plant room, or on a piece of equipment. Staff and guests scan it, describe the fault and snap a photo. It lands in your queue as a work order and the right people are emailed.
- One QR code per location, or per asset so the report arrives pre-labelled
- Print-ready posters and labels from inside Sentinel
- AI suggests a clear title and priority (Professional and Business)
- Spam protection, and you can switch a link off or replace it anytime
An AI assistant that knows maintenance
Describe a fault and get likely causes, diagnostic steps and parts to check. Ask for a recommended PM schedule for any asset, or a plain-English summary of your reports.
- Ask questions about your own data: "What's overdue?" "Which assets keep breaking?"
- Issue diagnosis and safety precautions
- Suggested PM schedules by equipment type
- AI summaries in scheduled email reports
Who it's for
Made for teams who keep buildings running
Sentinel was built by a hotel maintenance manager, for the way maintenance teams really work.
Hotels & hospitality
Turn room issues from the front desk and housekeeping into tracked jobs, and keep plant, lifts and pools on schedule.
Property & multi-site managers
Oversee every property from one dashboard while each site team only sees its own work.
Facilities teams
Schools, aged care, offices and more: assets, compliance checks and contractors in one place.
How it works
Up and running in an afternoon
No installation, no training courses, no sales call.
Create your account
Sign up free, name your organisation and invite your team.
Add locations and assets
Set up your sites, add equipment and print QR codes for the assets you want to track.
Start managing maintenance
Log work orders, schedule preventive maintenance and let alerts keep everyone on track.
Security & control
Your data stays yours
Separate organisations
Every customer's data is isolated. Users can only ever see their own organisation.
Role-based access
Owner, admin, manager, technician, viewer and requester roles, enforced on the server.
Private file storage
Photos and documents are stored privately and only served to signed-in members of your team.
Encrypted connections
All traffic to Sentinel is encrypted over HTTPS, and payments are handled securely by Stripe.
Pricing
Simple, transparent pricing
Start free and upgrade when you need more locations, users or features. Cancel anytime.
- 1 location
- 3 users
- Work orders
- Asset registry
- Mobile browser access
- Email notifications
- Up to 5 locations
- Up to 15 users
- Everything in Free
- AI assistant
- PM scheduling, inspection rounds and compliance calendar
- Inventory management
- Purchase orders
- Advanced reporting
- Up to 10 locations included
- Up to 50 users
- Everything in Professional
- $39.99 per additional location
- Priority support
- Custom integrations
- Dedicated onboarding
All prices in AUD. Annual plans are billed once a year.
FAQ
Frequently asked questions
Do you offer a free trial?
Yes — our Free plan is free forever with no credit card required. Upgrade anytime when you need more locations, users or features.
Does it work on mobile?
Yes, Sentinel is fully responsive and works on any device through your browser.
Can I manage multiple locations?
Yes. Free includes 1 location, Professional up to 5, and Business up to 10 (additional locations are $39.99/month each).
Does it work on my technicians' phones?
Yes. Open Sentinel in the phone's browser and tap "Install app" to add it to the home screen. Pages you have already opened can still be read with no signal, but changes need a connection to save.
Can guests or staff report problems without an account?
Yes. Each location and asset can have a QR code that opens a simple report form with no login. The report becomes a work order and your team is emailed.
Is my data secure?
Yes, all data is encrypted in transit and at rest. We use industry-standard security practices.
Can I cancel anytime?
Yes, no lock-in contracts. Cancel anytime from your account settings.
What kind of support do you offer?
Email support on Professional, with priority support and dedicated onboarding on the Business plan.
Ready to get maintenance under control?
Create your free account in minutes. No credit card, no commitment.